Customer relations leader for high-stakes escalations
I’m Madelyn Wells. At Walmart, my team and I resolved the customer issues that couldn’t wait: public complaints on social media and messages sent straight to the CEO and executive offices. We did it calmly, and our work earned [number] awards.
Based in Kansas City and open to remote. Looking for a team lead or manager role in customer relations or support.
Experience
[Job title], Walmart · [Start year] – [End year]
- Handled escalated customer issues raised on social media and sent to the CEO and executive offices.
- [Team size, number of cases, resolution rate or response times]
- [Team awards and what they recognised]
[Job title], [Company] · [Start year] – [End year]
- [What you did and the results]
Leadership
[Leadership highlight]
[How I coached, supported or led the team, and the result.]
[Leadership highlight]
[Example with a real number where possible.]
[Leadership highlight]
[Example with a real number where possible.]
Skills
- De-escalation
- Executive communication
- Social media response
- Team coaching
- [Tools, e.g. Zendesk, Salesforce, Sprinklr]
Awards and recognition
- [Award name], [Year]: [what it recognised]
- [Award name], [Year]: [what it recognised]
Education and certifications
- [Degree or certification], [School or provider], [Year]
Contact
Hiring for a customer relations or support leadership role? I’d be glad to hear from you.